Returns & Exchanges

At Carnes Campoverde, we prioritize the freshness and quality of our premium meats. Due to the perishable nature of our products, we offer immediate resolutions for any items that do not meet our rigorous quality standards upon delivery.

Return Process

• 1.
  Inspect Upon Delivery

  Please examine your order immediately upon arrival to ensure all vacuum seals are intact and the temperature is optimal.

• 2.
  Contact Support

  If you notice any discrepancies or quality issues, notify our customer service team within 24 hours of receipt via phone or email.

• 3.
  Provide Documentation

  Submit clear photographs of the product and the original packaging labels to help our quality control team verify the claim.

• 4.
  Resolution Processing

  Once verified, we will arrange for a priority replacement shipment or issue a full refund to your original payment method.