Frequently Asked Questions
Everything you need to know about our premium meat delivery service.
How do you ensure the freshness of the meat during delivery?
All Carnes Campoverde products are vacuum-sealed and transported in temperature-controlled refrigerated vehicles to ensure the cold chain remains unbroken from our facility to your doorstep.
What is the source of your meat products?
We source our meat exclusively from sustainable, pasture-raised farms that meet our strict standards for animal welfare and quality, ensuring premium marbling and flavor.
How long does delivery take after placing an order?
Orders placed before 2:00 PM are typically delivered the next business day. You will receive a tracking link via SMS once your order is out for delivery.
Can I return a product if I am not satisfied?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with quality or an error in your order, please contact us within 24 hours for a full refund or replacement.
Do you offer custom cuts or bulk orders?
Yes, we provide custom butchery services and wholesale pricing for bulk orders. Please contact our support team or leave a note in your order details for specific cutting instructions.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal and Apple Pay for a secure checkout process.